Privacy policy

Effective Date: January 4, 2026

1. Introduction

Welcome to I-Matjar. We respect your privacy and are committed to protecting your personal and business data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and our infrastructure services across our 7 supported markets (UAE, KSA, Iraq, Oman, Kuwait, Qatar, and Bahrain).

2. Information We Collect

We collect information that helps us provide a seamless "Virtual HQ" experience for your brand:

Account Data: Name, business email, phone number, and company details.

Operational Data: Shipments, inventory details, and delivery addresses required for fulfillment.

Financial Data: Details necessary for Cash on Delivery (COD) reconciliation and bank transfers to your business.

Technical Data: IP address, browser type, and usage patterns on our platform to improve our dashboard performance.

3. How We Use Your Information

We use the collected data to:

Facilitate warehousing and last-mile delivery.

Process and remit COD collections back to your business.

Provide real-time tracking and inventory updates.

Communicate critical service updates or changes to regional regulations.

4. Data Sharing and Third Parties

We do not sell your data. We only share information with trusted third parties necessary to complete our services:

Regional Carriers: To complete last-mile delivery.

Payment Processors: To handle secure financial transactions.

5. Data Security

I-Matjar employs industry-standard encryption and security protocols to protect your business data. Given that we operate in emerging markets like Iraq, we maintain strict internal controls to ensure your inventory and financial data remain confidential and secure.

6. International Data Transfers

By using our services, you acknowledge that your data may be transferred and processed across the borders of the GCC and Iraq to facilitate regional fulfillment. We ensure all regional partners adhere to our privacy standards.

7. Your Rights

You have the right to access, correct, or request the deletion of your personal data. You may also opt-out of marketing communications at any time by contacting our support team.

8. Contact Us

For any questions regarding this Privacy Policy, please contact us at: Email: info@i-matjar.com Website: www.i-matjar.com